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Rosa Dirdl
Rosa Dirdl
Shipping & Returns
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Conditions of Use
Contact Us

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Shipping & Returns Shipping & Returns
-Shipping will be done World Wide.
-Orders will be shipped FOB Norway, Ulsteinvik.
-Our minimum shipping charge outside Norway is $20.00.
-We cannot process or ship orders less than $100.00. outside Norway.
-Most orders are shipped by UPS .
-Most credit card orders ship within 7 days.
-Shipping is calculated according to the total weight of the order.
-If shipping charges seem excessive, contact us here and we will verify the charge before you order.
-If we find that the shipping charge is too high after you place your order, we will deduct the appropriate amount from your order.
Although unlikely, large orders or orders that include heavy (i.e. large kits, etc.) or oversized items may require additional shipping charges. You will be notified of these charges before your order ships.
Return Information:

- You may return products to us for a refund of your purchase price minus a 15% restocking fee when you notify us within 30 days of receiving your order.    We do not accept returns beyond this 30-day period.
-Customer must pay shipping back to designated location for returned items.
-Customer must call first for a return authorization number
-Items must be unopened, in new condition, and returned in original shipping containers.
-Food and water items are non-returnable due to mandated health codes.
-If necessary, we will substitute an item of equal or greater value when that item is unavailable from our suppliers.
-All merchandise delivered, must be inspected by customer. If any box looks dented or damaged in any way, driver must make notation and should mark       any damages. Boxes opened later and then notice damage without driver making notation, is considered concealed damage. We have 30 days to report      concealed damage. Shipping companies do not always cover full refunds on concealed damage items. None of this applies to items shipped UPS.

Defective Returns

Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. If there is no exchange or repair we have the right to impose a 15% restocking fee. No refunds or credit will be granted after 30 days.

Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 15% and all non-product-related fees (shipping and handling fees) are not refundable.



Questions can be directed to our support staff by clicking here:              Contact Us 


co/ Heidi Wold
Sjøskogenveien 7 ,boks 106
1407 Vinterbro

Phone: 004799700387
Cell Phone:

Store Owner:

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